If you have any questions or need assistance as you review this information, please contact us. Evonik Retiree Service Center customer service representatives are here to assist you.
If you have any questions or need assistance as you review this information, please contact us. Evonik Retiree Service Center customer service representatives are here to assist you.
Evonik offers you post-65 medical and Rx coverage that provides benefits along with Medicare, depending on the retirement plan you are enrolled in. These plans pay for some of your expenses along with Medicare.
Evonik retiree medical plans offer those retirees not yet eligible for Medicare access to the same medical coverage—up to age 65—as the coverage that’s offered to active employees.
“My Account” is a self-service tool providing 24-hour access to your Plan information for those currently enrolled. My Account is mobile friendly and will work on any Android, iPhone or Tablet in addition to your personal computer.
Here are some additional resources available to you.
When to Contact the Evonik Retiree Service Center
The Mercer Retiree Medical Service Center customer service representatives are available between the hours of Monday through Friday from 8:00 am - 9:00 pm EST to assist you. Our dedicated toll-free phone number is 1-855-684-6628. You can also email for assistance at retiree.service@mercer.com.
Mercer will be responsible for communicating all member enrollments and eligibility to each of the carriers. If there are any questions regarding the activation of your coverage with a carrier you will need to contact Mercer.
Please contact us directly for:
User Guide – Mercer My Account – 24-Hour Access to Your Plan Information
Setting Up Automatic Payment (Electronic Funds Transfer/Automated Clearing House)
Understanding your Evonik Retiree Service Center Monthly Invoice
All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:
Click here to view a PDF further explaining your premium notice.
Address/Personal Information Changes
If there is an address change, please contact the following applicable parties to ensure your records are correct:
Mercer Retiree Service Center Holiday Schedule
2024 Electronic Funds Transfer Calendar